Incident Log
Learning from Failure
When we fail, we write it down. We publish full Root Cause Analyses (RCA) for every user-impacting event.
Dec 12, 2025: Sync Failure for Asia-Pacific Nodes
Impact: 4,200 users were unable to access remote backups for 45 minutes.
Root Cause: A bad configuration push to our Tokyo relay server caused a DNS loop. The rollback script failed due to a permissions error on the new cluster.
Corrective Action: We have rewritten the deployment pipeline to require manual approval for routing table changes. We also reimbursed all affected users with 1 month of service credit.
Read Full Technical RCA →Nov 02, 2025: Battery Drain on Optic Firmware v1.4
Impact: Users experienced 30% reduced battery life.
Root Cause: A debugging flag was accidentally left enabled in the production build, causing the CPU to wake from sleep unnecessarily.
Read Full Technical RCA →Review how Legocia earns trust.
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